If you are denied access to our current cloud-based product services (“Briefs Encountered Pro,” “Briefs Encountered Lite” or “Medically Briefed Web”), it means that our security measures have detected that you have exceeded your allotted number of login attempts from a single or multiple locations within a certain time period. This action requires assistance from our customer service to remedy. Please contact inquire@white-boucke.com.

Please remember that the terms of your purchase allow you to log into your account from no more than two personal devices, concurrently. Our system is not only able to detect how many times you are logged in, but also in how many different locations you are logged in from. If it detects that you have logged into more than two systems concurrently, it will take appropriate measures to protect your account integrity.